Logistics industry involves the planning, implementation, and management of the flow of goods, services, and information from the point of origin to the point of consumption. This process ensures that products are delivered efficiently and effectively to meet customer requirements.
What Is Logistics?
Products Supporting Logistics Industry
A2P SMS (Application-to-Person Messaging)
- Relevance to Logistics:
- Shipment Notifications: Logistics companies can send real-time updates about shipment statuses, including dispatch, in-transit updates, and delivery confirmations via SMS.
- Customer Alerts: Notify customers about delays, changes in delivery schedules, or issues with their shipments directly to their phones.
- Delivery Confirmation: Send OTPs to recipients to confirm delivery, ensuring secure transactions and reducing fraud.
Global Voice
- Relevance to Logistics:
- Customer Support: Provide immediate support for clients with inquiries about shipments, tracking updates, or logistics issues through voice calls.
- Coordination with Partners: Facilitate communication between logistics companies and suppliers or transport partners to ensure smooth operations and quick issue resolution.
Digital Chat Apps (WhatsApp, Zalo, Viber)
- Relevance to Logistics:
- Real-Time Communication: Use messaging apps for real-time updates with customers and internal teams regarding logistical operations.
- Document Sharing: Share shipping documents, invoices, or tracking information easily through chat apps, reducing the need for email or physical documentation.
- Customer Engagement: Engage with customers through these platforms for inquiries, support, and feedback, enhancing overall service quality.